Timpanogos Cave Considering Online Reservations

January 26, 2013 / Utah, United States, North America
Superintendent's residence at Utah's Timpanogos Cave National Monument.

Superintendent’s residence at Utah’s Timpanogos Cave National Monument. Photo via National Park Service

Timpanogos Cave National Monument is looking at joining the National Recreation Reservation System to help improve its summer cave tour reservations.

The change, if approved, would add the convenience of online reservations and expanded telephone sales for visitors planning a trip to the park, however the arrangement would also tag on a $3.00 service fee to each ticket.

With demand for cave tours projected to increase and the tours already at capacity during the busy summer weekends and holidays, the park began selling advance tickets over the phone last year. Unfortunately the demand was too great for staff, who were not able to adequately handle the volume of callers.

In 2012, we experimented with making all of our cave tour tickets available for advance purchase over the phone, and the response overwhelmed us. The public really liked the idea of knowing that they had a reserved space on a tour before driving all the way up American Fork Canyon, but we didn’t have adequate staff to handle the volume, and wait times on the phone were far too long. It is becoming more and more common to purchase tickets for movies, sporting events, and concerts on-line or by phone, outside of normal ‘business hours’, and that is the level of service people have come to expect, Jim Ireland, Timpanogos Cave National Monument Superintendent

This proposal, open to public comment until March 1, 2013, would allow visitors to buy their tickets up to 30 days in advance via a toll-free phone number or online at recreation.gov. Visitors may also choose to continue to buy tickets at the park, either in advance or just before their cave tour (providing there is space available).

Depending on public response to this proposal, the new reservation system could be implemented at Timpanogos Cave as early as the summer of 2014.

To submit your comments, visit the NPS Planning, Environment, and Public Comment website, or write to Superintendent, Timpanogos Cave National Monument, R.R. 3 Box 200, American Fork, Utah 84003.

New Timpanogos Cave Tour Reservation System [NPS Planning, Environment, and Public Comment]

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